Privacy Policy

Last updated: 15 June 2026

Who We Are

ToolMate AI (ABN: 12 456 352 027) provides a subscription software platform (QuoteMate and SafetyMate) to trades and construction businesses in Australia. This policy explains what we collect and how we handle it, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Contact: hello@mytoolmate.com.au

What Data We Collect

Account & business details

• Name, email address, company name, and trade — provided when you sign up.
• Your password is set and stored by our authentication provider (Supabase) as a securely hashed value. We never see or store your raw password.

Content you create in the app

• QuoteMate: rates, materials and markups you enter, scope-of-works text or files you upload, and the quotes and variation claims you generate.
• Quote Check: we do not store the quote text you paste or upload — only the resulting AI review is saved to your account.
• SafetyMate: details you enter to generate WHS drafts (e.g. task, site, worker count, hazards) and the generated documents.

Payment information

Subscription payments are processed by Stripe. We do not collect or store your card numbers — Stripe handles that directly and securely.

Usage & analytics

We use privacy-respecting product analytics to understand which features are used and to improve the platform (for example, how many documents are generated, or where sign-ups drop off). We do not use third-party advertising trackers, and we do not sell analytics data. The marketing website may use the same basic, aggregate analytics.

How We Use Your Data

• To provide the service — generating your documents, saving your history, and running your account.
• To process subscription billing through Stripe.
• To provide support and send service-related communications.
• To improve the product using aggregate usage analytics.

Retention: we keep your account data while your account is active. You can delete individual documents in the app at any time. When you ask us to delete your account, we remove your personal data, except records we must keep by law (e.g. tax/payment records, typically up to 7 years).

Third-Party Services

Service	Provider	Purpose
Claude AI API	Anthropic	AI text generation
Database & authentication	Supabase	Secure storage of your account and documents
Payments	Stripe	Subscription billing
Hosting	Railway, Netlify	Running the app and website
Product analytics	PostHog	Aggregate usage insights

Important: Anthropic (Claude AI) does not use API inputs to train its models. Text you submit is processed to generate your output and is not used to train AI.

Data Security

• Data is stored in a secured, access-controlled database with row-level access controls so customers can only access their own data.
• Passwords are stored only as secure hashes by our authentication provider.
• All communication uses HTTPS encryption.

Your Rights

Under the Privacy Act 1988 (Cth), you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data and account
• Complain to the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the Australian Privacy Principles

Data Breach Notification

In the event of a data breach likely to result in serious harm, we will notify affected customers and the OAIC in accordance with the Notifiable Data Breaches scheme.

Changes to This Policy

We may update this policy from time to time. We will notify you of material changes by email or in-app.

Contact

For privacy queries or to exercise your rights:
Email: hello@mytoolmate.com.au